Amazon.com managers spend two days every two years getting trained for the customer service call-center, including the CEO, in order to help them better understand the customer service process.– WTF Fun Facts
Source: https://www.salesforce.com/blog/2013/06/jeff-bezos-lessons.html
In the early 1900’s, Marshall Field’s department store used professional scapegoat’s or “fired men” who would take the blame and be fired to appease disgruntled customers. – WTF Fun Facts
Source: https://slate.com/culture/2015/10/steve-jobs-movie-was-the-customer-is-always-right-really-coined-by-a-customer.html
Bank of America, sued for 1.784 billion -_-
